Member Relations · Create a customer service focused environment and ensure superior customer service through leading by example · Work with the sales team to integrate members into the club in a timely manner · Sincerely acknowledge members/guests and be professional in your personal presentation · Remain well trained and knowledgeable about the company, our services, promotions, and business practices in order to provide members and guests with consistent and accurate information while meeting their specific needs · Committed to listening to members and guest in order to understand their needs and exceed their expectations 2. Performance · Execute member communication initiatives that increase member retention, satisfaction and participation in revenue producing services · Minimum of 50 sessions, $1500 in training sales, and $150 in supplements per month · Achieve financial performance results through the generation of ancillary service revenues and member retention · Be proficient in appropriate club software systems (ABC, Outlook, MyZone, etc.) · All team members are responsible for maintaining their certifications (i.e. PT, CPR/AED) while employed at Bears Fit. Contribute to the effective and efficient running of the day-to-day operations of the department and club, as well as the overall success of the business · Actively participate in meetings and company-wide initiatives and provide feedback and ideas for improving and building all aspects of the business · Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner · Remain up to date on all individual, department and company communications by reading all individual and departmental emails and posted signage, as well as checking the company intranet often for important information and updates This position description intends to describe the general nature and level of work being performed by people assigned to this job.