Batesville, IN20 days ago
What you'll be doing• Enter and maintain customer complaints in the approved contact management system in compliance with FDA requirements• Provide customer support via phone and email, including managing inbound inquiries through a call queue system• Process RMA returns and repair requests, including verification of required data prior to submission• Contact customers, distributors, and sales representatives to obtain required complaint and product information• Track repair status with the repair depot and update case records accordingly• Obtain and document purchase orders for fee-based repair services• Review complaint records for completeness, accuracy, and regulatory compliance• Update complaint status and documentation as product returns and repairs progress• Serve as primary point of contact for intake and documentation of Allen Accessories complaintsWhat you'll bring• High school diploma or equivalent required; Associate's degree preferred• 1+ years of experience in customer service, complaint handling, or service operations, including documenting customer issues in a case management or CRM system• Experience providing customer support via phone and email, preferably in a queue-based environment• Experience processing returns, repairs, or service requests (RMA or similar workflows) and maintaining accurate records in a regulated or process-driven environment• Ability to manage multiple active cases and meet defined timelines for complaint handling• Proficiency using Microsoft Outlook, Excel, and Word or equivalent applications• Experience in an FDA-regulated or medical device environment preferred• Experience coordinating with repair, service, or operations teams and handling purchase orders or service-related billing preferred We understand compensation is an important factor as you consider the next step in your career. Recruitment Fraud NoticeBaxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.