Resolves issues on academic records and registration business processes; provides counseling on all important deadlines, academic policies, account holds, and/or registration actions and errors by collaborating and coordinating with advisement staff and academic departments; provides counseling on domestic and international enrollment verifications, personal directory information changes, readmission applications, graduation applications, unofficial and official transcript order processing, and academic status and suspension; offers, receives, and coordinates the authorization to release information process and privacy hold indicator process on student records as it relates to the Family Educational Rights and Privacy Act (FERPA). Resolves issues on student account billing statements and financial transactions; counsels on tuition and fee assessments for all student levels, credit hour loads and impact to tuition, refund/credit balances, direct deposit and payment plans, collection issues, appeals of fees and charges, financial suspension process, and account holds that prevent enrollment and/or official transcript requests.