phones, insurance referrals, scheduler) as needed Demonstrates mastery of appropriate scheduling and registration protocols, if appropriate Takes ownership for determining customer'''' needs and offering assistance Schedules outpatient testing per orders/referral process, inputs appointment dates and times into patient EMR, if appropriate Recognizes problems and offers constructive solutions Performs other duties as assigned by practice leadership Reviews material submitted by Health Plans and Managed Care Organizations to gain full understanding of benefit coverage and precertification/authorization, if appropriate Quality review procedures are followed to ensure accounts are brought to a timely and accurate resolution, if appropriate Ability to prioritize and perform multiple duties, simultaneously Ability to take ownership of work and follow up on responsibilities Speaks, spells, and writes clearly, concisely and to the point Consistently follows Patient Identification IDD by using two patient identifiers related to the registration process Patient Identification Manager will be alerted if duplication medical record numbers are identified Proper name format is consistently followed Managed care organizations are correctly identified and selected as part of the registration process, if appropriate Timely modifications of registrations are done in order to ensure billing of encounters, if appropriate Uses independent judgment when necessary Assists Office Manager with patient complaints related to billing invoices, if appropriate Appropriately refers patients/staff with issues/concerns to the direct supervisor Performs Service Recovery when necessary Has 100% of iCare, employee updates and any other in-services meetings and training as assigned Maintains documented evidence of continuing education Insurance verification and precertification is performed prior to elective inpatient admission to ensure accounts are secured upon admission, if appropriate Names, dates, and times of conversations with businesses, insurances, managed care organizations, Utilization Review, and patients are documented, if appropriate Insurance verification and precertification is performed on high dollar outpatient areas to ensure reimbursement, if appropriate Understands the implication both clinically and financially of registration errors and the impact on the organization, if appropriate Referral calls are made to PCP for Managed Care patients, if appropriate Correct insurance is identified and selected when appropriate within the registration fields, if appropriate Policy numbers are entered correctly into the registration fields, if appropriate Ensures that referral authorization numbers are submitted to Patient Account Services in a timely manner and understands the implications if this is not done, if appropriate Finishes work on time 95% of the time, avoiding overtime. Prepares billing sheets and codes invoices prior to sending to Accounts Payable, if appropriate Collects payments (cash, co-payments, cash, checks and other forms of payment for services rendered; reconciles cash drawer/journal per policy; promptly secures/delivers the cash deposits in the designated safe or other designated area for transit to the Fiscal Services Department, if appropriate Oversees daily audit/cash control, if appropriate Promotes services at Northern Light Health Meets continuing education requirements set forth by the practice Seeks opportunities for enhancement of skills Assists with answering questions and directing practice staff to appropriate resources Attends 100% of employee updates.