Perform equipment repairs at some customer sites in the field and at Cold Jet's Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machineryProvide technical phone support & hands on troubleshootingGenerate and update service quotes, service call orders and job entries in company software systems and complete associated paperworkContribute to sales of parts and serviceSupport other Cold Jet departments, sales, engineering and operationsAble and willing to travel up to 10% of the time, including international travelResolves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional mannerCommunicates clearly and effectively with customers in a training situationEffectively applies technical and logical methodologies to solve problems in stressful and difficult environmentsEffectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer. Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with best solutions above and beyond the normal call of duty"Own" customer requests and issues, follow-up to ensure 100% satisfactionHandle all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutionsBuild a long-term relationship with the customers so they can recognize you as a point of contact for customer service needsPurchase office supplies and office services for the officeForward business correspondence to headquarters and disseminate local correspondence from headquarters.