The Customer Experience Manager will assist the company in creating a consistent thoughtful experience for prospects and residents across our portfolio of apartment communities by working closely with the Marketing Director, Digital Experience, Central Leasing, Operations, and onsite teams to identify communication gaps, improve key customer touchpoints, and help our communities consistently deliver a strong experience by focusing on the customer journey, customer communications, organic social media, and customer feedback. If you enjoy understanding what customers need, finding where communication can be better, and helping multiple teams create a stronger experience, we'd love to hear from you.