Able to communicate effectively in English (and Spanish preferred) in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Serves as a clinical and operational resource to referral coordinators, intake specialists, and scheduling staff, providing real-time guidance, problem resolution, and support for complex patient access, referral, scheduling, insurance authorization, and financial clearance processes.