Ensure accurate guest billing, account records, cash handling, and reconciliations; train associates and monitor compliance with financial controls, payment security, guest privacy, identity verification, and key control procedures; investigate discrepancies and promptly escalate unresolved issues or suspected fraud or information exposure. Performance is assessed through management-established goals for guest satisfaction and recovery follow-through, arrival and departure efficiency, billing and cash accuracy, staffing effectiveness, training completion, associate development, and reliable communication.