Two (2) years’ work experience in case management/care coordination with one of the following populations: persons with HIV/AIDS, HCV, women, children & families, persons with MR/DD, or persons with mental health or substance use disorders; Strong written and verbal communication skills; Provides excellent customer service and demonstrates a high level of cultural competency, professionalism and flexibility. While addressing the medical, behavioral health, community services and social determinants of health for program participants with the highest needs-those newly diagnosed with HIV, starting antiretroviral medications for the first time and/or displaying difficulty adhering to the program due to life events/barriers to care.