This role is responsible for overseeing the implementation of CXE's four compounding mechanisms (Learning Velocity, Precision Training, Technology Leverage, and Professional Consultancy) across the global account, in close partnership with the AMER, EMEA, and APAC CXE Specialists, the CXE Operations Manager, and the Technology Integration Lead. Own the CXE governance cadence (weekly Ops Checks, Monthly Regional Performance Reviews, Quarterly Business Reviews, and the Annual Program Review) and ensure escalation protocols are followed for site-level issues, regional performance flags, technology/security issues, and strategic program risks.