p>What you'll be doing: • Uploading records requests and patient authorization forms including processing medical record requests and provider letters • Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management • Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed • Provide weekly metrics on new, in progress, and completed medical records requests • Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed • Follow HIPAA guidelines while ensuring the confidentiality of patient PHI • Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets • Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests.
What we expect from you:
• A minimum of 1 year experience in a similar role • Advanced understanding of medical terminology, and HIPAA • Outstanding communication and interpersonal abilities • Strong attention to detail with excellent organizational and time-management skills • Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office • Comfortable in rapidly changing environments and with constantly evolving responsibilities • Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks • Excellent written and verbal communication skills • Able to multi-task and context switch.