Serve as the primary Tier 1 contact for inbound calls, emails, and service requests from healthcare providers, clinics, clinicians, referral coordinators, and Tactile Sales representatives.• Assess inquiries, provide clear guidance on order status, documentation and insurance requirements, workflows, and procedures, and resolve issues independently whenever possible.• The analyst manages inbound and outbound calls, emails, and service requests through centralized channels, resolves Tier 1 inquiries whenever possible, coordinates cross-functional support, and escalates complex issues while maintaining ownership through resolution.