Indianapolis, IN30+ days ago
Role Overview: The Driver Records Assistant supports the Director in achieving agency performance metrics and adhering to BMV policies and procedures and implementation of process improvement across the Division while focusing on efficiency gains and conflict resolution related to Commercial Driver's License Program, State Pointer Exchange Service (SPEXS), Commercial Driver License Information System (CDLIS) and Problem Driver Pointer System (PDPS). . Investigate inquiries from internal and external customers including Contact Center, Branch Support, Legal Division, External Affairs, Branch Operations, Record Management, Document Management, Legislative Liaison, Law Enforcement, Indiana/out-of-state.