The Medical Office Specialist's job purpose is to answer incoming phone calls, direct calls to the appropriate extension, take messages, schedule patients for appointments, check insurance eligibility when scheduling appointments, provide coverage when needed for the Front Desk Receptionist, greet patients, check them in, and collect co-pays, communicating a positive first-impression and addressing all patients efficiently and effectively. Qualifications and Requirements High School Diploma or GED 2 years of customer service experience Effective oral and written communication skills Highly organized Problem solving Exceptional patient satisfaction skills Detail oriented Competent in Microsoft Office, Adobe Acrobat, EHR, etc.