Independently oversee and perform all functions pertaining to the processing of admissions applications for new, returning and transfer students; manage admissions queries and databases, facilitate the batch admissions process and identify and resolve complex processing issues; Manage and maintain suspended and potentially fraudulent admissions records by reviewing discrepancies and supporting documentation, completing identity verification checks, tracking status and outcomes, and coordinating case resolution and escalation through technical support tickets with SBCTC; Communicate with students regarding application status, outstanding requirements, documentation discrepancies, and actions needed to complete the admissions process while providing guidance to support timely resolution of complex inquiries; Coordinate with Student Records and program staff to facilitate the processing of admissions applications and registration for specialized programs, including College in the High School (CiHS) and apprenticeship programs; provide support in troubleshooting processing issues and facilitating timely resolution incorporating applicable changes to the process; Critically review, evaluate, and process documentation related to admissions, registration, state employee and CBC employee tuition waivers, and other Student Records procedures in the Student Management System (SMS); interpret requirements, provide technical consultation and guidance regarding applicable documentation and processing requirements; Review, evaluate, and determine outcomes for Exception to Application Deadline requests by applying established policies and procedures and exercising independent judgement; Provide high-level customer service and problem-solving assistance to students, staff, and the public via phone, email, and in-person regarding admissions, registration, transcript requests, transfer-in processes, and other Student Records-related inquiries, including drop-in services; Monitor Student Records' processes and procedures to ensure alignment with established goals and applicable federal, state, and college policies; recommend and coordinate procedural improvements and training opportunities within Student Records and other departments to enhance efficiency and service delivery; Provide training and technical guidance to full-time, hourly, and student employees on Student Records processes and procedures to serve as a specialized resource; Serve as back-up, as needed, to other department staff by back-filling all required program functions and processes to maintain continuity of operations; and. Takes responsibility for actions and consistently follows through on commitments; CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors; Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and.