Examples of creditable experience include but are not limited to: answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit; scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. The Advanced MSA will organize the work of the team in order to meet deadlines, ensure compliance with established processes, policies, and regulations; utilize comprehensive knowledge of the technical health care process as it relates to access to care in their assigned team/clinic areas; independently utilize reference sources, make decisions, and empower the team to collaborate and resolve problems in a complex systems environment; and use comprehensive knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process.