Working knowledge of scripting and automation, backup and disaster recovery, virtualization, endpoint management, and systems monitoringHands-on experience with Active Directory, Microsoft Windows operating systems, Microsoft Azure, Microsoft 365, Microsoft Office, and VMware virtualization or comparable enterprise technologies. Investigate and resolve escalated tickets, complex operational issues, outages, and major incidents, escalating or coordinating resources as appropriate based on severityProactively and reactively maintain appropriate levels of system availability, security, capacity, and performance.