Lead or contribute to infrastructure projects and platform improvements involving on-premises systems, Azure, Microsoft 365, Entra ID, networking, storage, virtualization, backup, disaster recovery, security controls, monitoring, and emerging technologies to improve platform capability and service effectiveness. MAJOR ACCOUNTABILITIES AND TASKS: Troubleshoot and resolve platform issues by defining problems, analyzing system data, and restoring reliable service across servers, identity platforms, Microsoft 365, Azure, virtualization, storage, networking, and related systems.