Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills Proficiency with database applications, knowledge of web programming languages, mainframe systems, and/or distributed systems Skills That Will Help You Stand Out Experience with ServiceNow Financial Services Operations and Customer Service Management (ServiceNow FSO and CSM) including FSO core data models, secure extensions, and CSM case management Familiarity with Advanced Work Assignment design and tuning, customer engagement, document and content integrations, and Performance Analytics reporting Salary Range Information Salary ranges below reflect targeted base salaries. Who You Are We are looking for someone with: Associate or bachelor's degree (preference in a computer science, technology, engineering or math-related field or equivalent experience) and 3+ years' work experience or equivalent experience 2+ years of Hands-on experience in IBM BPM / IBM Business Automation Workflow (BAW) is required.