You will manage the team of dispatchers and service coordinators who schedule and deploy field technicians to commercial customer sites, and you will own the outcomes that follow from those decisions: technician utilization, response time on emergency calls, preventive maintenance completion, and the speed at which completed work converts to an invoice. • 5+ years in dispatch, service operations, or service administration within a field-service environment — power generation, heavy equipment, material handling, HVAC, industrial distribution, fleet, or a comparable technical service business.