HP is seeking a Technical Support Representative responsible for independently handling complex customer issues related to ACS/Workstations, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support.