This position oversees Patient Access Services personnel and functions of one or more of the following; including scheduling, pre-registration, outpatient registration, emergency room registration, inpatient and same day admissions, financial clearance, insurance eligibility, benefits verification, authorization/referral management, payor notification, cash collections, and financial counseling functions. Responsibilities include supervising and monitoring personnel daily, communicating regularly with staff, to identify opportunities to improve the patient experience, ensure adequate staffing to meet the business need, provide evaluations/feedback, carrying out organizational and departmental policies and procedures, and recruiting/retaining/training staff.