Bartlett, Tennessee30+ days ago
Lead and inspire senior leaders and people managers within customer service and technical support, setting clear expectations, modeling executive leadership behaviors, and building a strong leadership bench to support current operations and future growth. This role owns the end-to-end transformation of customer and technical support from primarily reactive, issue-resolution functions into a strategic, value-generating pillar of Brother’s Customer Experience Center (CXC), with direct impact on customer experience, product satisfaction, loyalty, brand advocacy, and revenue growth.