Call Center/Help Desk Support-Tier 1 Maryland-National Capital Park And Planning CommissionCall Center/Help Desk Support-Tier 1Riverdale, MD$16.66–$19.65 / hourThe Management Services Division is seeking help desk support staU to provide customer service through phone calls and emails for our internal and external customers. You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment.
NewIT Specialist AI-CLOUD ENGINEER US Department of StateIT Specialist AI-CLOUD ENGINEERWashington, DC$143,913–$187,093 / yearYour qualifications will be evaluated on the following competencies: Knowledge of cloud computing and IT principles, concepts and methods; Knowledge of Zero Trust architecture principles and security architecture best practices; Skill in communicating complex technical concepts; Ability to interpret complex regulatory and compliance requirements; Skill in tuning automated scanning tolls to reduce false positives; In describing your experience, please be clear and specific. Personal Service Contractors entering on duty with prior qualifying service, as defined by OPM, may have their service computation dates updated to credit their years of applicable prior service for higher annual leave accrual rates.
Tier 2 Desk Side Support Specialist Ignite ITTier 2 Desk Side Support SpecialistWashington, DCThis role requires strong troubleshooting skills, excellent customer service, and the ability to work collaboratively with infrastructure teams to resolve complex technical issues. Associate's degree in Information Technology, Computer Science, or a related discipline and/or 4+ years of progressively responsible experience in IT support and administrative roles.
IT Administrator Mapbox IncIT AdministratorWashington, DCRemote$83,300–$112,700 / yearContinuously mine ticket trends to identify what shouldnt be a ticket at all - building automation and self-service tooling that resolves issues before they reach the help desk, and partnering with the help desk team to keep escalations rare and well-documented. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Sr IT Security/Vulnerability Management Specialist AAC IncSr IT Security/Vulnerability Management SpecialistBethesda, MDFull timeDesired Qualifications: · Experience with scripting and automation (e.g., Python, PowerShell) to automate scanning tasks, reporting, and API integrations; administration and operation of security scanning and vulnerability management platforms such as Nessus. · Maintain scan schedules, asset groups, scan policies dashboards, and reports tailored to agency infrastructure and communicate risk posture and remediation progress to relevant infrastructure, application, and cloud teams to remediate vulnerabilities.
Enterprise IT Operations Manager Unissant IncEnterprise IT Operations ManagerAshburn, VAPartner with senior business and technology stakeholders to identify, prioritize, pilot, and implement practical automation, analytics, and AI-enabled use cases for service desk optimization, workflow automation, knowledge management, reporting, employee productivity, and business-process improvement. Essential Duties and Responsibilities: Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and coordination of network, cloud, and infrastructure services.
IT & Technology Decision Makers - Paid ITSM/ESM Research Study - Washington DC, US Prolific Academic LtdIT & Technology Decision Makers - Paid ITSM/ESM Research Study - Washington DC, USWashington, DCScenario Review: apply your real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows. We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback.
Paid IT Internship (temp-to-hire position) Solvere One/HouseCallPaid IT Internship (temp-to-hire position)Washington, DCreconnecting all workstations, printers, laptops, peripherals, network devices, servers and MFDs; testing all file server and computer connections for connectivity; troubleshooting or resolving any connection problems; testing printing for each computer and printer, including any MFDs; troubleshooting and fixing any printer, server and/or workstation problems. We provide executive level, white-glove support, handling all IT needs from desktop support and network/systems administration to web and software development.
NewField Support Technician - Onsite Anchor Empower AI Inc.Field Support Technician - Onsite AnchorLinthicum, MarylandFull timeOperating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor involvement is required; determines deployment and refresh approach for site workstations; and analyzes site asset records to recommend lifecycle actions. Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
NewField Support Technician I Empower AI Inc.Field Support Technician IAlexandria, VirginiaFull timeOperating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor involvement is required; determines deployment and refresh approach for site workstations; and analyzes site asset records to recommend lifecycle actions. Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
NewFIELD SUPPORT TECHNICIAN - ONSITE ANCHOR Empower AI Inc.FIELD SUPPORT TECHNICIAN - ONSITE ANCHORArlington (Crystal City), VirginiaFull timeOperating without on-site supervision, the technician analyzes escalated issues involving end-user computing, printers, mobile devices, and communications equipment to determine root cause and the appropriate resolution approach; decides when remote Tier II/III, engineering, or vendor involvement is required; determines deployment and refresh approach for site workstations; and analyzes site asset records to recommend lifecycle actions. Serve as the on-site IT decision-maker for assigned regional and field locations, analyzing escalated incidents involving desktops, laptops, peripherals, printers, mobile devices, and network connectivity to determine root cause and the appropriate resolution approach without on-site supervision.
NewKorean Bilingual IT Systems & Infrastructure Manager (CMMC) BTI SolutionsKorean Bilingual IT Systems & Infrastructure Manager (CMMC)Arlington, VirginiaLead/Drive the build-out and deployment of IT Systems for the new entity: deliver implementation projects across the overall IT landscape (project execution and operations management). • Execute and manage business system implementation projects (ERP, accounting, etc.): requirements definition, execution management, testing, and stabilization (vendor selection in collaboration with headquarters).
Senior IT Asset Manager Leidos Holdings IncSenior IT Asset ManagerWashington, DC$130,000–$140,000 / yearKey Responsibilities: Support the full life cycle of software and hardware asset management including tracking, discovery, analyzing, reporting, compliance, upgrades, and disposal utilizing the customer organization's asset management systems. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
IT Administrative Assistant AHU TechnologiesIT Administrative AssistantWashington, District of ColumbiaThe ideal candidate will be highly organized, detail‑oriented, and capable of managing correspondence, scheduling, records management, and general office coordination while supporting departmental staff and leadership. First point of contact for telephone, voicemail, email and in-person requests for assistance from users experiencing issues with hardware, software, networking and other computer-related technologies.
Infrastructure Support Specialist Sienna Systems CorporationInfrastructure Support SpecialistAlexandria, VA$70,000–$75,000 / yearAdminister, configure, maintain, and troubleshoot the infrastructure supporting SNO, including server platforms, directory services, authentication services, virtual environments, network connectivity, office productivity tools, and endpoint protection. You will be the person who keeps the physical and virtual infrastructure running: servers, directory and authentication services, connectivity, endpoints, and the day-to-day equipment the program depends on.
User Support Specialist BayNova LLCUser Support SpecialistAlexandria, VA1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification. Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
NewFIELD SUPPORT TECHNICIAN (FT. MEADE, MD) Empower AI Inc.FIELD SUPPORT TECHNICIAN (FT. MEADE, MD)Fort Meade, MarylandFull timeOperating with a high degree of independence, the technician analyzes escalated end-user computing, printer, mobile device, and connectivity issues to determine root cause and resolution approach, decides when remote Tier II/III, engineering, or vendor involvement is required, deploys and refreshes site workstations, and keeps the site's printer fleet and asset records STIG-compliant, accurate, and audit-ready. Serve as the site's enterprise printer and multi-function device (MFD) point of accountability: analyze device faults and print-management alerts to determine root cause, decide whether resolution requires configuration, driver, queue, firmware, consumable, relocation, or vendor action, and coordinate DLA/OEM service as the Government's technical liaison.
Customer Support Engineer Supervisor Full Time Maryland Live! Casino & Hotel MarylandCustomer Support Engineer Supervisor Full Time MarylandHanover, MDThrough your commitment to delivering "white glove" service, fostering collaboration, and driving continuous improvement, you help maintain a seamless, high‑performing technology experience that supports both team members and the overall success of the Live! brand. As a key leader within the IT support function, you guide and support a team of Customer Support Engineers while serving as a central point of coordination between technical teams, business units, and external vendors.
Technical Support Specialist GEE Group, IncTechnical Support SpecialistWASHINGTON, DC$87,000–$110,000 / yearThe ideal candidate will be comfortable working directly with users, troubleshooting a variety of technical issues, and balancing day-to-day support with project-related responsibilities. SNI Technology is assisting a professional services organization with the search for a Technical Support Specialist to provide hands-on technology assistance to employees in a busy office environment.
Help Desk/Support Specialist (Levels 1-6) End To End Enterprise SolutionsHelp Desk/Support Specialist (Levels 1-6)Reston, VirginiaAs a Help Desk/Support Specialist, you will serve as the primary point of contact for IT and IS services, providing technical assistance to users regarding computer hardware, software, and various IT issues. Offer technical assistance to computer system users, addressing hardware and software-related issues, including printing, installation, word-processing, electronic mail, and operating systems.