Basic Qualifications** + 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization + Demonstrated experience owning packaging architecture and feature tiering decisions - not just supporting them + Track record of running pricing experiments and measuring commercial impact + Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership + Experience managing pricing change in the field - migrations, repackaging, new monetization models - with the communication skills to bring stakeholders along + Ability to mentor and grow other pricing and product roles **Preferred Qualifications** + Experience at a company during transition to usage-based or consumption pricing + Familiarity with monetization infrastructure (entitlements, billing systems, SKU tooling) + Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerations + Has led or contributed to pricing strategy at a company scaling toward $1B+ ARR **What Success Looks Like** _3 months_ + Deep understanding of current SKU architecture, billing systems, and field pricing dynamics + Relationships established with Sales Strategy, Deal Desk, Finance, and key Product leaders + Monetization review process proposed - ensuring product teams bring pricing decisions forward early _6 months_ + 1-2 packaging experiments launched and instrumented (e.g., new tier, usage-based pilot, feature unbundling) + Go-to-market and customer-facing pricing tools meaningfully improved - measurable increase in field confidence and usage + Discount governance strengthened - clear ownership and sign-off process for deal-level exceptions + SKU creation process improved - clear ownership, documented process, and faster turnaround _12 months_ + Measurable ARR impact: improved win rates on Operations Cloud, reduced discounting frequency, or accelerated legacy SKU migration progress + Monetization infrastructure roadmap in flight - billing and quoting systems have a credible modernization path + Entitlement flexibility improved - product teams can run pricing experiments with greater speed and independence + Pricing function is seen as a strategic partner across Product, Sales, and Finance + Team is performing with high agency and developing toward expanded scope **The base salary range** for this position is 180,000 - 303,600 USD. **What You'll Own** _Product & Monetization_ + Define and evolve PagerDuty's packaging architecture - tiers, feature placement, usage-based levers, and entitlement frameworks - in partnership with Product and Engineering + Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought + Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely + Own the monetization platform roadmap - usage tracking, entitlement flexibility, SKU experimentation velocity - in partnership with Engineering and Revenue Systems + This person is the cross-functional decision-maker across product, design, and engineering for what we build (including feature frameworks, entitlements, and metering) for how we take products to market.