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Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found. With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride.

Job Requirements Sendik's Food Markets: Join a Century of Excellence. Sendik’s Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 18 store locations across Southeastern Wisconsin.  At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.   If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's. Role TitleCustomer Service Office Associate ManagerCustomer Service Manager  Job SummaryThe Customer Service Office Associate will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Customer Service Office Associate is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team. Our Values: Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!” Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand. Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed. Work Experience Duties/Responsibilities<ul><li>Serve customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business</li><li>Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints </li><li>Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program</li><li>Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists </li><li>Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise </li><li>Monitor monetary needs including, but not limited to, placing daily change orders, bank deposits and petty cash</li><li>Review lottery ticket stock to confirm accurate inventory count; investigate any discrepancies as they arise </li><li>Scheduling break/meal times to ensure coverage throughout the day</li><li>Assist with accurately and efficiently checking out customer orders </li><li>Assist with maintaining Customer Service reports including, but not limited to, accounting logs, change order request, special request items, delivery logs, customer concerns and lost and found</li><li>Assist with store promotional sales events as needed</li><li>Assist with the training and mentoring of new associates at the Customer Service Desk </li><li>Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures</li><li>Assist with all other Customer Service duties as needed</li></ul> Qualifications:<ul><li>Must be a minimum of 18 years of age due to handling wine and spirits </li><li>Prior experience in customer service, cash handling and leadership experience is required</li><li>Ability to provide clear direction and delegate responsibilities to a team </li><li>Ability to quickly adapt to changing conditions, priorities and circumstances</li><li>Ability to maintain composure, meet deadlines and work effectively under pressure </li><li>Ability to work effectively in a fast-paced environment </li><li>Excellent communication, organizational and planning skills </li><li>Ability to make independent decisions regarding department needs and priorities </li><li>Strong verbal and written communication skills</li><li>Strong sense of urgency, time management, prioritization and multitasking skills</li><li>Strong computer skills, working knowledge in Microsoft Office product suite and Google Products  </li><li>Excellent attention to detail </li><li>Excellent problem-solving and conflict resolution skills </li><li>Exceptional customer service skills </li><li>Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts </li><li>Ability to stand, walk, lift, bend, push/pull for extended periods of time</li><li>Ability to lift up to 50 pounds</li></ul>

Sendik's Food Market

Customer Service Office

Accounting

Change Requests/Orders

Communication Skills

Computer Skills

Conflict Resolution

Customer Experience

Customer Relations

Customer Service Management

Customer Support/Service

Detail Oriented

Establish Priorities

Grocery Stores

Leadership

Lift/Move 50 Pounds

Mentoring

Microsoft Office

Microsoft Product Family

Multitasking

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Resolve Customer Issues

Retail

Safety/Work Safety

Sales Promotions

Sanitation

Time Management

Writing Skills

FEED

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management.

HOUR

Work Location Type:Hybrid About Grainger: W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. Compensation: This position is hourly & starting compensation is $19.25/HR Rewards and Benefits: <ul><li>Medical, dental, vision, and life insurance coverage starts on day one of employment. </li><li>Access to up to 50% of your paycheck based on hours worked before payday. </li><li>18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. </li><li>6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. </li><li>Employee discounts, parental leave, and other benefits. </li><li>Safety shoes provided (where applicable). </li></ul>For additional information and details regarding Grainger's benefits, please click on the link below: The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Customer Service Representative - Lake Forest, IL We're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you. You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting May 4, 2026. Work location for this position is 100 Grainger Parkway, Lake Forest, IL 60045. Schedule, Training & Work Environment: Enjoy your weekends off! We're currently hiring for the 8:30 a.m. - 5:00 p.m. shift, Monday through Friday. Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am - 4:30pm at 100 Grainger Parkway, Lake Forest, IL 60045. During training, you will: <ul><li>Learn to navigate our systems, software programs, and internal processes </li><li>Build the core service skills you need, including: </li><li><ul><li>Critical thinking </li><li>Effective communication </li><li>Confident decision-making </li><li>Technical agility </li></ul></li></ul>After the successful completion of training, eligible team members can transition to a flexible hybrid work model: • 3 days onsite / 2 days remote • Earn in opportunity to become voluntarily remote based on performance after 6 months • Eligible to bid for alternate shifts after 6 months • You also have the option of working in the office up to 5 days a week Grainger will provide all equipment needed to work from home. Grow with Grainger: Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business. Our Culture: We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential. You Will:<ul><li>Handle a high volume of inbound calls-delivering quality customer service with professionalism, empathy, and efficiency </li><li>Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries </li><li>Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns </li><li>Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions </li><li>Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity </li><li>Maintain attention to detail while managing complex or time-sensitive customer issues </li><li>Communicate clearly via phone and written messages </li></ul>You Have: <ul><li>High School diploma or equivalent </li><li>Minimum 1 year of customer service experience or experience in a customer-facing role </li><li>A passion for delivering exceptional customer service and creating a positive experience for every customer </li><li>Ability to thrive in a fast-paced, dynamic environment </li><li>Ability to problem solve and make decisions with attention to detail </li><li>A continuous improvement mindset, open to coaching and receiving feedback </li><li>Proven ability to learn new technology and software quickly </li><li>Comfortable navigating multiple programs and screens simultaneously </li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) </li><li>Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required) </li><li>For hybrid/remote work: </li><li><ul><li>A secure, quiet workspace </li><li>High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms </li></ul></li></ul> We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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Customer Service Office Sendik's Food Market

Customer Service Representative - Lake Forest, IL W.W. Grainger

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