Participates in conjunction with the Clinical Operations Director in hiring, training, supervising, coaching, mentoring, and retraining of team members, including updating processes, answering questions and providing support to the patient access team, clinical teams and providers. This includes pre-admitting, admitting, receptionist and registration duties (registration also includes insurance verification, authorizations, pre-certification, estimates and collections), conducting audits of such, and scheduling of patients for hospital and clinic procedures and appointments.