Qualifications: Knowledge, Skills and Abilities Required: Leadership Skills: Exceptional ability to remain calm and focused under pressure and to instill that calm in others Effective prioritization and organizational skills in a fast-moving environment Strong mentor and motivator, creating a warm, supportive environment for volunteers and clients alike Demonstrates empathy, self-awareness, and the ability to build strong, trusting relationships Client-Focused Communication: Empathy toward clients facing barriers and fears around tax processes and government interactions Skilled in de-escalation and conflict resolution Clear and approachable communication with staff, volunteers, and clients Organizational and Operational Skills: Proven ability to manage multiple tasks and teams efficiently Strong collaborator across teams and external partners Comfortable coordinating logistics, scheduling, and resource management Tax Knowledge: Familiarity with or ability to quickly learn relevant federal and Oregon tax codes Licensed tax consultant or IRS-certified volunteer tax preparer experience preferred but not required at hire Technical and Administrative Abilities: Proficiency with Microsoft Office and general computer use - i.e. able to triage and assist with general printer, computer, internet issues that may arise Ability to handle sensitive information with discretion and professionalism CORE VALUES Equity and Social Justice Values working in a multicultural, diverse environment Values and supports inclusion and program access for clients Supports agency goals for reducing disparity in outcomes for communities of color Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege Collaboration and Teamwork Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies Values the inclusion of multiple voices, including clients/service users, in the design and implementation of programs and services. Travel Percentage: Negligible, Job Shift: Day, Job Category: Nonprofit - Social Services, Metropolitan Family Service Position Description Position Title: Tax Site Coordinator I - Limited Duration Dept/Program: Economic Empowerment - MFS CASH Oregon - Impuestos Comunitarios Location: MFS Civic Office 1700 NW Civic Dr, Suite 200 Gresham, OR 97030 Status: Exempt Report to: Lead Tax Site Coordinator III FTE: 1.0 (40 hours/week) Limited Duration: November 1, 2026 - May 30 2027 Created: October 2026 Job Number: LTCLDC1009 General Description: Metropolitan Family Service position descriptions are guidelines.