Responsibilities Apply customer sales incentives, ensuring every discount or credit is accurate and within policy Review incentive usage to prevent margin leak while safeguarding the customer commitments made at the point of sale Administer appeasement and goodwill requests, including the gifting of vehicle accessories and distribution of Rivian Rewards points, to resolve customer friction points and reinforce loyalty Support fulfillment teams with processing vehicle movements as needed Partner with the Sales Operations Manager to build and maintain reporting that tracks the health of the business, including inbound volume, order conversion rates, and incentive usage Monitor emerging trends across these metrics to surface issues before they escalate Review Sales Advisor pipelines to identify overlooked opportunities Support the Sales Operations Manager in arbitrating disputes related to vehicle order and sales crediting Assist with manual auditing of compensation crediting as required Serve as the frontline resource for Sales Advisors, Guides, and Inbound Teams, providing real-time guidance on complex customer escalations, current promotions, and company policy Act as a bridge between frontline sales execution and broader corporate strategy Qualifications 2+ years experience in sales operations, sales support, or a related administrative/analytical role, preferably in a direct-to-consumer or high-consideration-sales environment Strong attention to detail with a demonstrated ability to apply policy accurately under time pressure Comfortable acting as a resource across teams - able to field varied, real-time questions from frontline staff with clarity and confidence Experience supporting or building reports that track business performance metrics Familiarity with CRM systems and sales crediting or compensation processes preferred Ability to balance customer advocacy with business protection (e.g., preventing margin leak while honoring commitments) Strong communication skills, with the ability to translate policy and data into clear guidance for frontline teams Pay Disclosure The hourly range for this role is $34.17 to $42.71 for Illinois and Georgia based applicants. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.