The incumbent is responsible for building and maintaining strong internal referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, supporting all key channel initiatives and sales activities such as cross-sell initiatives, lead management, customer satisfaction results and loan quality and for meeting or exceeding personal production and strategic activity goals. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B.