This position is responsible for assisting the Department Manager in the administration and supervision of the Mortgage Loan Servicing Department and employees in the timely and accurate completion of all tasks and member request's regarding their first mortgage loan (including, but not limited to, FNMA conforming products, CHFA, El Paso Bond program, FHA and VA), construction loans, land loans and employee loans. This individual will also be responsible for day to day monitoring of the Mortgage Loan Servicing Staffs workload, monitoring and assigning tasks and member requests as necessary, assisting with training, participating on the management team, assisting with work priorities, implementing new requirements, streamlining workflows where possible, and member/staff complaint resolution.