Reasoning Ability: Able to troubleshoot and solve customer service issues in a professional and timely mannerAble to think critically to understand a problem or topic by analyzing facts, collecting information, asking thoughtful questions and evaluating possible solutionsComputer Skills: Proficient in the use of Microsoft Office Suite (email, Word, Excel, etc.)Must have the ability to learn and use the electronic documentation system appropriately. UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:Honoring and caring for the dignity of all persons in mind, body, and spirit Ensuring the highest quality of care for those we serveWorking together as a team to achieve our goals.