Preferred Knowledge: Understanding of credit card servicing ecosystems - including card lifecycle management (issuance, activation, servicing, closure), transaction processing, statement generation, rewards, balance transfers, and fraud/disputes. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.