Collaborate with management and sales team members on customer needs with insights to improve services provided\n Maintain equipment and tools properly and advise the manager of any equipment maintenance or breakdown needed\n Ensure vehicles are in clean condition with radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrives\n Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection\n Complete road test if required by contract or inspection type\n Keep current on technology updates, new releases, and product development\n Understand the functionality and ability to use tools such as paint meter, OBD scanner, etc.\n Develop and maintain knowledge and expertise in areas of competitor products\n Other duties as assigned.\n Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.\n \nResponsibilities\n\n Communicate in a professional manner with customers (dealer or consumer)\n Resolve any customer inquiries in a friendly, courteous, and professional manner; advise management of all complaints or incidents\n Ensure internal and external customers receive prompt, efficient, and courteous attention\n Inspect vehicles for signs of wear, tear, neglect, damage, previous repair, mechanical or structural damage.\n