NewHelp Desk Tier I Specialist RCG, Inc.Help Desk Tier I SpecialistSilver Spring, Maryland$18–$22 / hourThe role includes desktop and remote support, account administration, hardware and software troubleshooting, conference room and multimedia support, endpoint provisioning, and incident management. Troubleshoot audio/visual technologies, including wired and wireless microphones, speakers, amplifiers, digital mixers, Dante audio protocol, and Crestron and AMX control systems.