Product Manager (PdM) Multi-Mission Surveillance Systems (M2S2) Landing Page Bowhead / UIC Technical ServicesProduct Manager (PdM) Multi-Mission Surveillance Systems (M2S2) Landing PageAberdeen, MD$50,000–$200,000 / yearIn this role, Bowhead will provide services to support PdM M2S2 in the following areas: programmatic, technical, engineering, testing, logistics, maintenance, training, integration, business management, administrative, and operational program support. Product Manager (PdM) Multi-Mission Surveillance Systems (M2S2) Landing Page: Bowhead is seeking professionals to connect with regarding a potential opportunity supporting the Product Manager (PdM) Multi-Mission Surveillance Systems (M2S2) contract.
Communications Specialist Sparks GroupCommunications SpecialistLaurel, MD$30–$35 / hourThis position will work closely with the Project Outreach Manager to help ensure residents, businesses, community organizations, and elected officials receive timely, accurate, and easy-to-understand information regarding construction activities and project impacts. The ideal candidate is an organized, customer-focused communications professional who enjoys working with the public, coordinating multiple projects simultaneously, and translating technical information into clear, engaging communications.
NewLead Copywriter OneMain FinancialLead CopywriterBaltimore, MD$80,000–$96,000 / yearYou’ll collaborate with creative leadership, marketers, product teams, and stakeholders to create experiences that are clear and conversion-driven, reflect deep awareness of our customers’ financial realities, and drive both business- and customer-oriented solutions. If you're a multi-disciplinary writer with a passion for financial services (or similar highly regulated industry) and a track record of crafting clear, compelling, human-centered work across digital experiences — we’d love to meet you.
Regional Sr Integrated Marketing Specialist Lennar CorporationRegional Sr Integrated Marketing SpecialistColumbia, MD$67,400–$84,300 / yearThis role will serve as the strategic link between division presidents, regional marketing leaders, sales executives, corporate digital marketing functions and local division field teams, ensuring divisional sales goals are met with alignment across digital advertising, content, events, field marketing, and partner initiatives. Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career.
NewIT Change Management Lead (Tax Modernization) TRIGYN TECHNOLOGIES, INC.IT Change Management Lead (Tax Modernization)Baltimore, MD$100–$105 / hourContractorDescription: The client is undertaking a major tax modernization initiative to improve efficiency, transparency, and service delivery for residents and businesses. We are seeking an experienced IT Change Manager to lead the people side of change for this high-impact transformation.
NewVacation Sales & Marketing Representative - up to $2K Sign On Bonus Potential*- DC Marriott Vacations WorldwideVacation Sales & Marketing Representative - up to $2K Sign On Bonus Potential*- DCWashington, DCThe Vacation Sales & Marketing Representative position pays a base wage of $17.95/hour , plus production pay, and includes 10 weeks of guaranteed paid training with an additional $50 per day . For 2024 Annual earnings for MVO MVC City at The Mayflower Washington D.C. (base wages + production pay) is reasonably expected to be $38,641 - $80,651 .
NewBusiness Process Management Consultant System OneBusiness Process Management ConsultantColumbia, MDRemote$78.90 / hourWe are seeking an experienced Business Process Management (BPM) Consultant to lead enterprise-wide process transformation initiatives for a large, complex organization. This is an exciting opportunity to drive operational excellence, business process reengineering, process automation, and continuous improvement across multiple business functions.
NewPricing and Margin Analyst Coastal Sunbelt ProducePricing and Margin AnalystLAUREL, MDAnalyzes identify and propose actions to both purchasing and sales departments to ensure compliance with the Corporate Multi-Unit (CMU) business and grow margin/profitability. Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required): Which bids to delete or items delete off the bid, review with VP.
NewTraveling Retail Merchandiser Team Lead - Overnight SAS Retail ServicesTraveling Retail Merchandiser Team Lead - OvernightLutherville, MD$16Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.
NewRetail Merchandiser Team Lead - Overnight SAS Retail ServicesRetail Merchandiser Team Lead - OvernightGlenwood, MD$15Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Merchandiser Team Lead SAS Retail ServicesRetail Merchandiser Team LeadEdgewater, MD$15Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Regional Sr Integrated Marketing Specialist Lennar HomesRegional Sr Integrated Marketing SpecialistColumbia, MD$67,400–$84,300 / yearFull timeThis role will serve as the strategic link between division presidents, regional marketing leaders, sales executives, corporate digital marketing functions and local division field teams, ensuring divisional sales goals are met with alignment across digital advertising, content, events, field marketing, and partner initiatives. Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career.
Data Analyst GTTData AnalystOwings Mills, MD$30–$40 / hourThe Data Analyst I – GCIR Reporting Specialist supports reporting and data operations by coordinating updates to enterprise databases, validating data, and supporting reporting processes. This position works closely with senior management, technical teams, and business partners to ensure data accuracy, documentation quality, and reliable reporting outputs in a structured enterprise environment.
Technical Writer / Communications Specialist (On-Site) Oxley Enterprises®, Inc.Technical Writer / Communications Specialist (On-Site)Silver Spring, MD$87,103–$97,997 / yearFull timePosition Description: The Technical Writer / Communications Specialist provides professional writing, editing, documentation, and outreach support for Joint Pathology Center(JPC) research, education, and public engagement activities. Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs.
Cybersecurity Strategy Consultant (Part-Time, On-Site) Oxley Enterprises®, Inc.Cybersecurity Strategy Consultant (Part-Time, On-Site)Silver Spring, MD$48.13–$67.34 / hourPart timePosition Description: The Cybersecurity Strategy Consultant provides advisory and strategic support for Joint Pathology Center (JPC)information technology/information management (IT/IM) cybersecurity initiatives, governance, compliance, and portfolio management activities. Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs.
Operational Analyst E LogicOperational AnalystWashington D.C., DCRemoteE-Logic is seeking an experienced Operational Analyst to support operational analysis activities for the U.S. Department of Education's Impact Aid Grant System (IAGS). This role will analyze system performance, evaluate operational metrics, and support continuous improvement initiatives that enhance program effectiveness and customer satisfaction.
Sr. Manager Plant Performance and Operations, Seasoning Fuchs North America IncSr. Manager Plant Performance and Operations, SeasoningHampstead, MD$130,000–$145,000 / yearThis role provides leadership across production, warehouse, planning, and inventory functions to ensure effective execution and alignment with business objectives. The position drives operational excellence through cross-functional collaboration, continuous improvement, and strong leadership of people and processes.
Commercial Truck Equipment Business Consultant-Sales - Baltimore, MD Hunter Engineering CompanyCommercial Truck Equipment Business Consultant-Sales - Baltimore, MDBaltimore, MDAs a family-owned , American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers. Join our dedicated team as a Commercial Truck Equipment Business Consultant - Heavy Duty Sales Representative for our Baltimore, MD market.
2026 HVAC Brand Manager Recruit Up, LLC2026 HVAC Brand ManagerBaltimore, MDAlongside the HVAC Business Manager and Marketing Manager, help oversee Customer Care, Ductless Pros, financing, dealer meetings, factory tours, and incentive rebate programs. › Partner with the HVAC Business Manager and Territory Managers to build target lists and plans for new account and dealer acquisition; manage customer pricing situations to protect these goals.
ServiceNow Business Analyst Meridian TechnologiesServiceNow Business AnalystFort Meade, MDYou will serve as the key bridge between business needs and technical solutions by designing, configuring, and optimizing ServiceNow applications and integrations to support critical IT and business processes. Develop and support integrations between ServiceNow and external systems (Jira, Salesforce, Azure AD, Workday, etc.) using REST/SOAP APIs and Integration Hub.
Cyberspace Joint Operations Planner, Level III Precision FocusCyberspace Joint Operations Planner, Level IIIFort Meade, MDFull timeCoordinate cyberspace operations planning activities through the Integrated Joint Special Technical Operations (IJSTO) to include Evaluation Request and Response Messages, Special Access Program (SAP) procedures, and the Review and Approval Process for Cyberspace Operations (RAPCO). Establishes joint operation planning objectives in support of combat and contingency operations without supervision, be able to independently coordinate the development of cyberspace operations plans, contingency plans, concept of operations (CONOP's) and orders.
Product Coordinator, Intermediate S2TechnologiesProduct Coordinator, IntermediateAberdeen Proving Ground, MDFull timeAssist APMs in developing program documentation (TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies), creating program schedules, tracking program status, evaluating operational and technical alternatives, performing risk assessment, and managing integrated product teams. Communicate clearly and effectively with the Product Manager, Deputy Product Manager, APM, Functional Leads, and external stakeholders as directed and required by preparing slide decks, spreadsheets, and briefing information to various organizations.
CRM Manager CSS, IncCRM ManagerSilver Spring, MDThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Strong analytical skills with the ability to turn data into actionable insights.
Content Writer americanbridgepacContent WriterWashington, DCAmerican Bridge 21st Century, a progressive research and communications organization dedicated to holding Republicans accountable for their words and actions, is hiring a Content Writer to join our Communications team for the 2026 election cycle. This role requires the capacity to work independently and routinely make discretionary decisions on significant aspects of American Bridge’s communications approach and strategy.
Data Analyst CACI International IncData AnalystDC$72,700–$149,200 / yearJob Description: The Data Analyst within the CACI Data Analytics lab is responsible for providing data analytics support for projects related to investigations and litigation cases This includes supporting projects from initiation to closure, developing deliverables and occasionally serving as a primary point-of-contact for attorneys, investigators, and case teams. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Senior Paid Media Specialist The Washington Post CompanySenior Paid Media SpecialistWashington, DC$74,000–$111,000 / yearThe ideal candidate has a deep working knowledge of digital marketing and paid media; is a citizen of social media and can explain the landscape and its evolving nature; has an understanding of politics and its key players; and can foster meaningful relationships with key stakeholders, including senior leadership, platform reps, brand marketing, editorial, and acquisition. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.
Automotive Product Specialist - Kia of Bowie Group 1 Automotive IncAutomotive Product Specialist - Kia of BowieBowie, MD$23–$26 / hourBe the Kia expert - know the full lineup, trims, tech, features, and what makes Kia stand out from the competition. Your job is to know the product inside and out and make sure every client feels confident and excited about their Kia.
Digital Marketing Specialist Trulieve Cannabis CorpDigital Marketing SpecialistMDSkillsets: Attention to detail and commitment to exceptional execution (e.g., spotting spelling errors in creative content, ensuring design output aligns with the brief, identifying functional issues on landing pages, and segmentation criteria). Additional duties include coordinating localized communications, supporting product‑relevant targeting strategies, ensuring adherence to brand guidelines, and collaborating with cross‑functional and vendor partners daily.
Automotive Product Specialist - Group 1 College Park Hyundai Group 1 Automotive IncAutomotive Product Specialist - Group 1 College Park HyundaiCollege Park, MD$23–$26 / hourSupport the aftersales process by helping clients understand service plans, warranties, and maintenance resources available through the dealership following their vehicle purchase. Provide comprehensive product support at every stage of the client journey, including product presentation, test drive, delivery/handover, and post-purchase follow-up.
Social Media Manager, Enterprise Social Operations Early Warning Services LLCSocial Media Manager, Enterprise Social OperationsDC$104,000–$130,000 / yearBuilds and maintains strong relationships with a diverse set of internal and external partner constituencies including Legal, Consumer Services, Public Affairs, Brand / Product Marketing, and other governance partners to develop and execute social media programs while ensuring content is policy compliant, aligned to goals and campaigns and adheres to all brand guidelines and governance requirements. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).
Pricing Solution Delivery Specialist - Growth Marketing & Sales McKinsey & Co IncPricing Solution Delivery Specialist - Growth Marketing & SalesWashington DC, DCWe are looking for talented individuals who have a strong sense of ownership, accountability, and a desire to deliver high quality end to end intuitive and impactful analytic products using advanced data driven approaches. You will also develop a deep understanding of the domain/function (across pricing, promotions, loyalty, trade promotion management and/or assortment), to clearly articulate the benefits of Periscope to clients, both external and internal, and how they are implemented in an organization.
Senior Marketing Events Coordinator Alston & Bird LLPSenior Marketing Events CoordinatorWashington DC, DC$90,000–$100,000 / yearMaintain the client entertainment ticket program for designated offices, which involves a highly organized system of inventory management, establishing relationships with vendors, on-going internal communications to attorneys, evaluating and determining best-use allocation of tickets, electronic transfer of tickets, detailed recording, tracking and reporting of usage, and research on new opportunities. The success of these various roles relies heavily on advanced experience in the events space, enhanced technical knowledge, great organizational skills, creativity, ability to easily travel when needed, as well as maintaining a professional presence and leading with a positive client service approach both externally and internally.
News Audience Analyst The Washington Post CompanyNews Audience AnalystWashington, DC$73,600–$101,300 / yearBeyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales. As part of the Audience Analytics, Insights, and Strategy team based in the newsroom, you will be responsible for parsing data and establishing insightful takeaways that editors and reporters can use to better understand the needs of Washington Post audiences.
Organizing Campaign Coordinator Service Employees International UnionOrganizing Campaign CoordinatorWashington, DCPrimary Responsibilities: The Campaign Coordinator will be responsible for: Developing field campaign plans, including aligning field campaign goals, tactics, and timelines with an overall campaign strategy and other campaign components, such as communications, digital, research, legislative, legal, etc. We believe in and fight for our Vision for a Just Society: where all workers are valued and all people respected-no matter where we come from or what color we are; where all families and communities can thrive; and where we leave a better and more equitable world for generations to come.
EV Charging Station Data Analyst CLEAResult Consulting, Inc.EV Charging Station Data AnalystColumbia, MD$61,100–$70,000 / yearThe EV Charging Station Data Analyst will assist with the collection, processing, and analyzing of electric vehicle (EV) charging station data from numerous network service providers to generate a clean, aggregated dataset that drives interactive dashboards visualizing key statistics. The Energetics team works with lead investors, innovators, and stakeholders to inform and expedite the development and market success of novel energy technologies, strategies and practices that deliver a sustainable future.
Program Manager-Market System Development-W4R Danish Refugee CouncilProgram Manager-Market System Development-W4RWashington, DCThe Program Manager-Market Systems Development will provide technical, operational and thought leadership for the Water for Resilience Programme (W4R), a four-year, multi-donor Programme designed to improve sustainable access to safe, reliable and affordable water for rural and peri-urban agro-pastoral communities in Somalia through private sector engagement and market systems development. This role involves supporting program interventions based on relevance, opportunity for growth, and feasibility of stimulating sustainable change in the market system through different approaches to water market systems strengthening, private sector engagement, climate resilience, governance strengthening, catalytic financing mechanisms, investment facilitation, and institutional capacity development.
Director, Technical Product Management - Hybrid in Chicago IL, Minneapolis MN, DC or Remote UnitedHealth Group IncDirector, Technical Product Management - Hybrid in Chicago IL, Minneapolis MN, DC or RemoteWashington, DCRemote$134,600–$230,800 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. This role acts as a critical technical expert and liaison, partnering closely with design, engineering, data science, and scrum teams to shape feature requirements and execute on next-generation automated customer experience solutions utilizing cloud contact center and AI platforms such as Amazon Connect, Amazon Lex, and Google Dialogflow.
Costpoint Cognos Report Writer and General Ledger Business Analyst ManTech International CorpCostpoint Cognos Report Writer and General Ledger Business AnalystDC$89,100–$148,200 / yearThe Costpoint Cognos Report Writer / GL Business Analyst will leverage their strong technical background and knowledge to support the company's financial transformation and Costpoint migration efforts, to include designing custom reporting solutions, translating complex business requirements, and optimizing our Costpoint Cloud environment. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.
Senior Data Analyst TuckernuckSenior Data AnalystWashington, DC$120,000–$170,000 / yearYou will collaborate closely with cross-functional teams - including Marketing, Tech, Buying, Planning, Operations, and Finance - empowering them to make data one of Tuckernuck's competitive advantages. Ultimately, you will help us to maximize the value of our 2 billion rows of data (and counting), converting raw information into knowledge that helps to fuel our next phase of growth.
Assistant Studio Manager Tend DentalAssistant Studio ManagerWashington, DC$66,000–$70,000 / yearThis position requires the ability to perform the essential job duties listed, with or without reasonable accommodation: Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs. This role blends hospitality, operational excellence, and team leadership to ensure both our guests and our studio team members feel cared for every step of the way.
Metadata & Data Products Specialist - 90405340 - Washington DC, Philadelphia, Wilmington, Chicago National Railroad Passenger CorpMetadata & Data Products Specialist - 90405340 - Washington DC, Philadelphia, Wilmington, ChicagoDC$72,000–$93,312 / hourOur values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions.
Manager, Strategic Marketing Erickson Senior LivingManager, Strategic MarketingBaltimore, MD$80,000–$90,000 / yearThe Strategic Marketing Manager is responsible for both leading an Associate, and partnering with the Director, in developing and implementing marketing plans designed to inspire and motivate customers and achieve business goals. Headquartered in Baltimore, Maryland, Erickson Senior Living is one of the country's largest and most respected providers of senior living and health care with a growing, national network of communities.
Business Process Engineer 2 CACI International IncBusiness Process Engineer 2MD$94,400–$198,200 / yearThe Opportunity: As the Business Process Engineer, you may serve as the Scrum Master and coordinator for cross functional technical team to ensure enterprise-wide integration of engineering efforts by conducting daily scrum meetings and hosting sprint planning and other agile methodology cadences. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.
Media Planner CACI International IncMedia PlannerMD$68,400–$143,700 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Working across geographic and functional combatant commands, these professionals play a vital role in developing, integrating, and sustaining mission-ready task forces that enhance joint force effectiveness and operational success.
Automotive Product Specialist - BMW/MINI of Annapolis Group 1 Automotive IncAutomotive Product Specialist - BMW/MINI of AnnapolisAnnapolis, MD$23–$26 / hourBe the BMW/MINI expert - know the full lineup, trims, tech, features, and what makes BMW/MINI stand out from the competition. Your job is to know the product inside and out and make sure every client feels confident and excited about their BMW/MINI.
Pricing Manager TESSCO Technologies IncPricing ManagerHunt Valley, MD$90,000–$100,000 / yearThe successful candidate will improve pricing accuracy, increase visibility into pricing and rebate performance, strengthen analytical capabilities across the organization, and drive measurable improvements in profitability through data-driven pricing strategies and operational excellence. The Pricing Manager will serve as a key business partner across Sales, Vendor Management, Solutions Development, Finance, and Executive Leadership, transforming complex data into actionable insights that drive strategic decision-making.
Automotive Product Specialist - Group 1 Honda Owings Mills Group 1 Automotive IncAutomotive Product Specialist - Group 1 Honda Owings MillsOwings Mills, MD$23–$26 / hourWalk clients through every step of their journey - from first look and test drive to delivery and beyond. Break down complex features in a simple, relatable way based on what each client actually cares about.
Marketing Content Specialist New Energy Equity LLCMarketing Content SpecialistAnnapolis, MD$55,000–$65,000 / yearQualifications: Required Experience: Bachelor's degree in Marketing, Communications, Sustainability or a related field 1-2 years of relevant marketing experience with content creation and communicating across a variety of different platforms, channels, and audiences Experience with social media strategy and managing accounts across multiple platforms Strong written and verbal communication, organization, and time management skills Experience using LLMs (such as Copilot, ChatGPT, Claude, or similar tools) to assist with drafting written and visual content Ability to design basic content and graphics through Canva and/or Adobe products (Express, InDesign, Illustrator, Photoshop) High level of proficiency with M365 applications (Word, Excel, PowerPoint, Forms) Ability to work independently on multiple projects. Develop and write engaging blog content tailored to landowners and local communities Coordinate video content that brings New Energy Equity's projects, people, and impact to life Manage and update website content, collaborating with our web design partner on updates as needed Create sales collateral and supporting materials to help the Land Development team effectively engage landowners Generate case studies, mailers, and other written content about energy generation tailored to landowners and local communities.
Senior Product Manager, AI Physics NVIDIA CorpSenior Product Manager, AI PhysicsMDCollaborating: Team up with product managers from other departments, product marketing teams, campaign marketing, developer relations, business development, and field teams, to ensure alignment and execution of GTM and strategic business plans. Presenting: Engage external and internal audiences, delivering ideas clearly with confidence using creative approaches, translating technology capabilities to messages that resonate.
Customer Insights Lead TuckernuckCustomer Insights LeadWashington, DC$65,000–$75,000 / yearStrong understanding of customer experience operations within a retail and e-commerce environment Experience handling escalated customer situations with professionalism and empathy Strong analytical and problem-solving skills with the ability to translate customer feedback into actionable insights Experience working with CX, loyalty, or e-commerce platforms and systems Strong working knowledge of customer support platforms such as Gladly preferred Excellent organizational skills with strong attention to detail Ability to manage multiple priorities and projects in a fast-paced environment Strong written and verbal communication skills Collaborative mindset with the ability to work cross-functionally across departments Positive, team-oriented attitude with the ability to support team culture and morale Comfortable balancing strategic thinking with hands-on execution Positive attitude. Own and evolve Tuckernucks Customer Insights function, including Voice of Customer, customer intelligence platforms, survey strategy, customer research, and emerging AI tools Own day-to-day administration and optimization of CX-related platforms and tools Maintain strong working knowledge of Gladly workflows, rules, inbox management, and escalations Support system implementations, integrations, testing, and ongoing process improvements Partner with internal stakeholders and external vendors to troubleshoot issues and improve platform performance Maintain documentation and workflows related to CX systems and processes Evaluate new tools, technologies, and AI solutions that support customer experience initiatives.