Reporting to the VP, CSC & Sales and partnering closely with the Director, CSC Sales, this leader ensures the service and sales sides of the CSC operate as one unified organization; protecting customer trust in every interaction while building the AI-enabled, data-driven capabilities that strengthen loyalty and keep the CSC ahead of the industry. The role is accountable for service strategy, customer satisfaction, quality, escalation management, operational excellence, and predictable execution through clear operating plans, consistent service practices, reduced customer effort, and measurable leadership accountability.