Customer Management: Overseeing overall success management of the customer which includes weekly status calls, monthly SLA reporting, site visits and business reviews, issue tracking, cross functional communication with other OT teams (i.e., support, sales, product management, etc.). As the primary owner of assigned Cloud Managed Services accounts, you will serve as a trusted advisor, helping customers achieve their business objectives while ensuring operational health, customer satisfaction, and maximum return on their OpenText Cloud Managed Services investment.