Develop a deep understanding of projects to gain insights into the scope of service delivery; Lead the project planning process; works with individual program/project leads to establish problem statements, plans, success criteria, business benefits, benchmarks, and dependencies whole mitigating technical feasibility; Facilitate cross-functional and program discussions to close open items and pending decisions where applicable (i.e., risks, issues, and change requests); Analyze the actual performance against the plan and adjust to be consistent with plan objectives and overall committed timelines are met; Ensure documentation of all major plan changes in scope, approach, and date delivery; Maintain detailed project records and produce professional and timely reports and presentations to support communication strategy; Conduct project risk and assessments for program portfolio and creates plans to mitigate portfolio derailments; Take accountability for technical service delivery performance, meet customer expectations, and drive future demand; Communication: Define a simplified communication strategy between program participants and project streams to summarize progress, status, risks, issues, as well as provide executive summaries. The successful candidate will have a demonstrated track record of coaching, developing, and mentoring Team Members to design and deliver projects and programs to deliver key outcomes efficiently and successfully.