OTHER REQUIREMENTS:Proven experience in a 24/7/365 environment with strong problem solving and critical thinking skillsStrong troubleshooting skills through execution and documenting of resolution Familiar with how network, OS, storage, and applications interact in a large-scale environment Strong documentation skills and ability to communicate clearly and concisely with leadership staff, service partners and vendors Excellent organization skills, communications skills, and time management skills Must be able to use all traditional office productivity tools (MS Office, Outlook, Windows/Mac, etc.) Ability to understand complex issues Strong attention to detail Professional attitude Intermediate: DatabaseBasic: Word Processing/TypingMust be able to operate all equipment normally found in an office environment. PHYSICAL REQUIREMENTS:While performing the functions of this job, the employee is regularly required to sit, talk, or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.