This is a great entry point into technical customer support: youll help customers get up and running, learn to troubleshoot hardware, firmware, networking, and software issues under the guidance of senior team members, track trending issues, and process returns. Networking Basics: Understanding of core networking principles (TCP/IP, UDP, DNS, DHCP) and interest in learning tools like tcpdump, Wireshark, ping, and netstat; exposure to VLANs or PTP (IEEE 1588) is a plus, not required.