Skill Required / Desired Amount Experience Advanced computer skills are required, particularly related to personal computer, PC peripherals and network technical support Required 2 Years Expertise related to advanced network administration concepts (DHCP, DNS, routers, firewall, etc.) Desired 2 Years Experience in troubleshooting computer software/hardware problems Required 2 Years Advanced customer relations skills Required 2 Years Good verbal and written communication skills Required 2 Years Ability to control and manage several projects simultaneously Required 2 Years Working knowledge of MS Word, MS Excel, and MS outlook Required 2 Years Strong analytical and decision-making skills Required 4 Years* * * * * * Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Provide PC, software installations, printer, peripherals, Logitech Teams collaborative meeting spaces, and wireless/wired networking support, applicant must have experience supporting workstations, peripherals, printers and basic networking.