Operations & Support (RUN): Maintain network and security infrastructures in operational condition; Manage Level-2/3 incidents and escalations in coordination with the NOC and vendors (carriers, integrators); Perform routine operations (VLAN creation, traffic flow configuration, equipment setup); Lead post-incident action plans and ensure service quality. Technical Environment: Network & Security - Cisco (Switching, Routing, Wi-Fi, ISE), Fortinet (Firewall, FortiADC), Palo Alto, Aruba, Meraki; Cloud Security - Netskope (SWG); Communication - Cisco VoIP, Microsoft Teams; Protocols - TCP/IP, LAN, WLAN, WAN, VPN, SD-WAN.