Rapid Response MonitoringNewOvernight Customer Service Representative Rapid Response MonitoringOvernight Customer Service RepresentativeSyracuse, NYSupported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year.
Rapid Response MonitoringNewCustomer Service Representative Rapid Response MonitoringCustomer Service RepresentativeSyracuse, NYQualifications Youll Need:* Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service* Must successfully complete and pass the RRMS New Hire Operations Training Course.* Proficient and above average computer knowledge and skills* Excellent written and verbal communication skills* Successfully clear drug screen and background check to meet industry and security licensing requirements* Ability to be licensed in all required areas as defined by RRMS* Required to complete the steps necessary to achieve a Department of Defense Secret Clearance. What Youll Do:* Be the first line of defense Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America* Act fast Verify alarm events and contact appropriate emergency services, clients, or responders within seconds.*
Rapid ResponseNewOvernight Customer Service Representative Rapid ResponseOvernight Customer Service RepresentativeSyracuse, NYSupported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. Whether it-s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year.