Remains flexible and responsive to changing conditions Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment Basic mathematic skills to prepare and transact estimates and payments Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Minimum age of 21 Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers Identify and order the correct part needed for any repair Source or look up and understand parts assemblies / subassemblies Physically and systematically receive parts and/or allocate back orders Physically and systematically BIN parts Understand, execute and explain the Rivian BIN scheme Identify damages, shortages, overages, incorrect parts, and no stock Utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems Demonstrate and execute daily counts and understand the intended use of the tool Understand, execute and able to explain pre pulling parts for upcoming appointments.