NewCustomer Service Representative CHS IncCustomer Service RepresentativeGig Harbor, WAExcellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential. CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.
NewRadiologic Technologist-Part Time-Night-Capitol Hill Kaiser PermanenteRadiologic Technologist-Part Time-Night-Capitol HillSeattle, WAAble to assist lead technologist or radiology leadership by coordinating new employee training and orientation, and identifying staff training issues, able to assist lead technologist in monitoring work flow and assigning tasks to other staff to address issues and participating in operational policy and procedures development as appropriate. Prepares Radiology rooms for patient procedures, develops images, maintains supply levels, ensures diagnostic equipment is maintained and properly working within manufacturer specifications.
Outside Sales Representative Sunbelt RentalsOutside Sales RepresentativeLynnwood, WA$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Field Service Parts Advisor III - Night Shift Rivian Automotive, LLCField Service Parts Advisor III - Night ShiftBellevue, WAFull timeThis role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration.
Field Service Technician - Night Shift - Bellevue, WA Rivian Automotive, LLCField Service Technician - Night Shift - Bellevue, WABellevue, WAFull timeWe offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Field Service Technician - Night Shift - Seattle, WA Rivian Automotive, LLCField Service Technician - Night Shift - Seattle, WASeattle, WAFull timeWe offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
Customer Service Representative (1st Shift) LUXOTTICA OF AMERICA INCCustomer Service Representative (1st Shift)Tacoma, WA$18.81–$26.04 / hourFull timeWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience.
Customer Service Representative (Work From Home) American Income LifeCustomer Service Representative (Work From Home)Seattle, WA$40,000–$50,000 / yearFull timeWe are a growing organization focused on helping individuals and families better understand benefit programs that can support their long-term financial security. Our goal is to create a positive experience for every member we assist by offering honest communication, helpful service, and a professional consultation process.
Customer Service Representative - Lab MultiCare Health SystemCustomer Service Representative - LabTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
System Operator (Night Shift) Logicalis, Inc.System Operator (Night Shift)Mercer Island, WAFull timeUnderstands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. * Troubleshooting and/or configuration experience with IT Service Desk functions including Windows Operating Systems, Microsoft Office products, as well as general networking knowledge.
Social Worker LCSW - Full Time, Night Shift Providence St. Joseph HealthSocial Worker LCSW - Full Time, Night ShiftRenton, WAFull timeProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
RF Test Technician (Night Shift) - 3036878 Apex Systems, Inc.RF Test Technician (Night Shift) - 3036878Redmond, WATemporaryContractorFull timeIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Electrical Maintenance Mechanic - Night Shift Utz BrandsElectrical Maintenance Mechanic - Night ShiftAlgona, WA$31.41–$35.23 / hourFull timeTroubleshoots and repairs manufacturing equipment (motor controls, DC/AC drives and controls, frying equipment, temperature instrumentation, burner systems and controls, packaging machines, electronic scales, programmable logic controllers, weld aluminum, mild, or stainless steel using Mig or Tig). Utz Quality Foods is looking to grow our loyal, career driven, and customer focused team, and are currently recruiting for an Electrical/Mechanical Maintenance Person to join our team of manufacturing professionals at our Algona, WA facility on our Week Night Shift.
Customer Service Representative MBSquared dba West Sound WorkforceCustomer Service RepresentativeBremerton, WA$19.50–$20 / hourPart timeIf you’re looking for a way to lean into your customer service skills without weekend shifts, cold calls, or in-person interactions and want to make a real difference in your community, this could be a great fit! West Sound Workforce is assisting a nonprofit, community-based transportation provider in sourcing part-time Customer Service Representatives for their Bremerton call center.
Customer Service Representative I Puget Sound Energy, IncCustomer Service Representative IBothell, WAFull timeMinimum education and training including a high school diploma or GED; successful completion of six to ten (6-10) credits of business school or college studies in accounting, communications skills, drafting or social sciences transferable to a 4-year institution or its equivalent in experience and/or education as determined by Human Resources. Business courses: drafting/engineering, social sciences, psychology, communication, computer sciences, business math, business administration, business law, statistics, business communications, project management, sociology and economics.
Diesel Mechanic (Night Shift) Recology CleanscapesDiesel Mechanic (Night Shift)Larimers Corner, WAFull timeCandidate(s) without valid Class A or B Commercial Driver's License upon hire must possess a valid DOT medical certificate and instruction permit for a Class A or B Commercial Driver's License with air brake endorsement prior to hire. Diagnoses, tests and repairs refuse vehicle and transfer trailer body systems including, but not limited to, hydraulic, body control, electrical and body mechanical systems.
Customer Service Representative - Lab Referrals MultiCare Health SystemCustomer Service Representative - Lab ReferralsTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative - Call Center Northwest Administrators, Inc.Customer Service Representative - Call CenterSeattle, WA$20.76–$26.29 / hourFull timeWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans.
Customer Service Representative III Mechanics BankCustomer Service Representative IIISeattle, WAFull timePerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler's checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters. The Customer Service Representative III provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services.
Customer Service Representative III (Part-time, 25 hours/week) Mechanics BankCustomer Service Representative III (Part-time, 25 hours/week)Seattle, WAPart timePerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, traveler's checks purchases, stop payments, telephone transfers, direct deposits, cash advances, sight drafts, verifications of deposit, ATM card requests, wire transfers and other related matters. The Customer Service Representative III provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services.
Customer Service Representative II (Part-time, 25 hours a week) Mechanics BankCustomer Service Representative II (Part-time, 25 hours a week)Seattle, WAPart timePerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services.
Customer Service Representative II Mechanics BankCustomer Service Representative IIBainbridge Island, WAFull timePerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services.
Customer Service Representative II "Part Time- 25 hours/week" Mechanics BankCustomer Service Representative II "Part Time- 25 hours/week"Seattle, WAPart timePerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services.
Customer Service Representative II (25 hours per week) Mechanics BankCustomer Service Representative II (25 hours per week)Lynnwood, WAPart timePerforms daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters. The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of Mechanics Bank products and services.
Customer Service Representative HUMAN RESOURCES INC OF SOUTH KING COCustomer Service RepresentativeTacoma, WA$20–$21 / hourFull timeThe Customer Service Representative / Administrative Assistant handles incoming calls received regarding scheduling of transportation and all other details of customer trips. They handle internal and external customer questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Customer Service Representative Washington FederalCustomer Service RepresentativeMill Creek, WA$21–$24.20 / hourFull timeAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
Customer Service Representative- Laboratory MultiCare Health SystemCustomer Service Representative- LaboratoryTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative- Stat/Inpatient Lab MultiCare Health SystemCustomer Service Representative- Stat/Inpatient LabTacoma, WAFull timeThe incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.
Customer Service Representative (Fife, WA) Waste Connections US IncCustomer Service Representative (Fife, WA)Fife, WA$19–$22.50 / hourFull timeThis role may be a great fit for people with experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fastpaced digital environments where attention, systems navigation, and customer communication are essential. We offer excellent benefits, including medical, dental, and vision insurance, a flexible spending account, long-term and short-term disability insurance, life insurance, a 401 (k) retirement plan, and unlimited opportunities to "Connect with Your Future.".
Customer Service Representative (Frederickson, WA) Waste Connections US IncCustomer Service Representative (Frederickson, WA)Tacoma, WA$19.50–$22.50 / hourFull timeWhile thecustomer servicecall areas may be noisy, the role demands efficiency and attentiveness, often with minimal breaks between calls, to ensure top-notch service. Complete contract forms, determine service charges, collect deposits, update address records, and issue discontinuation orders.
Customer Service Representative- Floater Washington FederalCustomer Service Representative- FloaterSeattle, WA$21.75–$26.92 / hourFull timeAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
Seasonal Customer Service Representative Avis Budget Car Rental ServicesSeasonal Customer Service RepresentativeSeaTac, WATemporaryContractorFull timeDepending on location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, you enjoy staying active, working outdoors, and helping people have a positive experience throughout their day?
Representative - Customer Service (Order Clerk) LUXOTTICA OF AMERICA INCRepresentative - Customer Service (Order Clerk)Kent, WA$19.63–$27.18 / hourFull timeThe Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
Customer Service Representative Intern 1st Security BankCustomer Service Representative InternHadlock, WA$20–$20 / hourInternFull time1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm. If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you.
Customer Service Rep -WA Washington Water Service CompanyCustomer Service Rep -WAPuyallup, WAFull timePerforms major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving quality of life for the customers, communities, and employees we serve.
3rd Shift Line Service Technician (2200-0600) Modern Aviation, Inc3rd Shift Line Service Technician (2200-0600)Seattle, WA$23–$25 / hourFull timeThe employee is exposed to wet and/or humid conditions including extreme heat and cold; high, precarious places; outside weather conditions and vibration; chemicals including aviation fuels, oils, and lavatory fluid. While a LST's main job duties are focused upon the technical services provided to the aircraft (fueling, towing, parking, basic cleaning, etc.), exceptional customer service skills are vital for the successful completion of this role.
3rd shift Line Service Technician (2200-0600) (BFI) Modern Aviation, Inc3rd shift Line Service Technician (2200-0600) (BFI)Seattle, WA$23–$25 / hourFull timeThe employee is exposed to wet and/or humid conditions, including extreme heat and cold; high, precarious places; outside weather conditions and vibration; and chemicals, including aviation fuels, oils, and lavatory fluid. The Line Service Technician (LST) is responsible for providing safe, efficient aircraft ground handling services while delivering exceptional customer service to aircraft owners, guests, and flight crews.
Customer Service Supervisor, Retail Mechanics BankCustomer Service Supervisor, RetailSeattle, WAFull timeServes in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. In conjunction with Branch Manager: Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance.
Representative, Customer Service (BFI) Modern Aviation, IncRepresentative, Customer Service (BFI)Seattle, WA$24–$26 / hourFull timeThis role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fastpaced or highpressure situations. Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants.
Temporary Customer Service Professional I Cambia Health SolutionsTemporary Customer Service Professional ITacoma, WARemoteFull time6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter.
Security Representative (On-Call / Nights) Ste Michelle Wine EstatesSecurity Representative (On-Call / Nights)Woodinville, WAPart timeOur Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.
Maintenance Technician - Nights TORAY COMPOSITES AMERICA INCMaintenance Technician - NightsTacoma, WAFull timeHigh School degree or GED and two-year certificate from a technical/trade/vocational school and one plus years' of practical maintenance work experience, or equivalent combination of education and experience, required. Ability to operate equipment such as forklifts, hoists, and man lift etc., Possess a general knowledge of mechanics, electricity, hydraulics and a wide variety of measuring, fabrication, building and repair tools/ instruments.
Patient Transporter - Nights Providence St. Joseph HealthPatient Transporter - NightsEverett, WAPart timeOur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care.
Social Worker LCSW - Part time, Night Providence St. Joseph HealthSocial Worker LCSW - Part time, NightRenton, WAPart timeProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
Social Worker LCSW - Tele Psychiatry - Part Time, Night Providence St. Joseph HealthSocial Worker LCSW - Tele Psychiatry - Part Time, NightRenton, WAPart timeProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
Housekeeper Janitor- .8 Nights U MultiCare Health SystemHousekeeper Janitor- .8 Nights UPuyallup, WAFull timeInnovative facilities like the LEED Gold-certified Dally Tower and Pulse Heart Institute make Good Samaritan a dynamic workplace for clinicians eager to advance their careers in a state-of-the-art environment. As the area's only hospital, it features a Family Birth Center, Level III Trauma and Neonatal ICUs, Level I Trauma Rehabilitation Center, Children's Therapy Unit and a 24-hour Emergency Department.
Customer Care Specialist II Verathon, Inc.Customer Care Specialist IIBothell, WAFull timeVerathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. TechSavvy Problem Solver: You can navigate Windows OS, web apps, wireless technology, and basic networking concepts and can translate them for nontechnical users.
Imaging Services Representative MultiCare Health SystemImaging Services RepresentativeTacoma, WAFull timeHome to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. Previous experience in a medical office or customer service role using computer systems and software, including electronic medical records (EMR) systems, particularly within radiology or imaging services preferred.
Cloud Customer Support Specialist - Night Shift (WA) ASM Research, An Accenture Federal Services CompanyCloud Customer Support Specialist - Night Shift (WA)Redmond, WA$65.71–$71.15 / hour3+ years of experience in technical support or engineering roles supporting enterprise environments + 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services **Clearance Requirement** + Must maintain active TS/SCI w/FSP clearance throughout employment **Preferred Qualifications** + Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start + Security certifications (SEC+ or equivalent) - required to obtain one within 6 months of start + Experience with root-cause analysis and trend identification + Experience with monitoring tools + Able to quickly learn customer scenarios or new service scenarios + Strong documentation skills and commitment to knowledge sharing **Job Specific Skills** + Outstanding customer service skills with experience resolving issues in a high-pressure situation + Strong technical troubleshooting and debugging expertise + Experience conducting validation testing to ensure system integrity and performance + Strong written and verbal communication skills with a strong sense of empathy towards customers + Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout + Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements + Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement + Update support cases to reflect accurate metrics + Facilitate clear communication between stakeholders + Technical Troubleshooting & Problem Resolution + Conduct validation testing according to Troubleshooting Guides + Manage and maintain workstation systems used for daily operations + Troubleshoot client issues using documented approaches to identify and resolve common issues + Knowledge Management & Continuous Improvement + Identify opportunities for optimization and automation + Support technical documentation and troubleshooting procedure updates + Provide detailed status updates via email and ticketing systems + Support root-cause analyses, ad-hoc metrics, and data discovery requests **Minimum Qualifications** + BS in Computer Science or other technical discipline is preferred.