The Shift Leader serves as a key point of contact during the shift, promptly documents and reports incidents, concerns, and operational or client-related issues to the onsite supervisor and leadership, and communicates effectively with clinical, medical, and administrative teams to support continuity of care. Deliver services in accordance with Medicaid, NJ FamilyCare, and applicable Managed Care Organization (MCO) requirements, funding sources, state contracts, state Fee for Service Initiatives (FFS), county contracts, etc.