Key responsibilities include: - Manage check-ins/outs, room assignments, and guest profiles in Opera - Verify reservations, IDs, and payment methods; handle pre-authorizations, refunds, split billing, and cash balancing - Respond to guest questions and concerns with empathy, sound judgment, and timely follow-through - Document shift updates clearly to support the next team member Required skills/qualifications: - Transferable skills from retail, admin, healthcare, or service roles; diverse backgrounds welcome - Strong written/verbal communication, accuracy with data, and multitasking under pressure - Comfort with payment handling and learning hotel systems (we'll train you on our processes) If you're ready for a steady, guest-facing career reinvention, apply today. You'll collaborate with housekeeping and maintenance to keep the building running smoothly, share clear notes for the next shift, and stay composed when a surprise issue needs a thoughtful solution.