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MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI Careers

Customer Service Representative (Nights)

ARM (Advanced RISC Machine)

Accounts Receivable Management

Background Investigation

Business Process Management

Business Process Outsourcing

Business Services

Call Center Operations

Call Centers

Claims Processing

Cloud Computing

Communication Skills

Contact Management

Copying Machines

Cost Control

Credit and Collections

Customer Escalations

Customer Experience

Customer Relations

Customer Support/Service

Disability Insurance

Financial Services

Government

Government Sales

Health Plan

Healthcare

Help Desk

Identify Issues

Information Technology & Information Systems

Inside Sales

Marketing

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows Operating System

Microsoft Word

Multitasking

Office Equipment

Organizational Skills

Presentation/Verbal Skills

Printers

Problem Solving Skills

Regulations

Resolve Customer Issues

Retail

Sales Support

Scripting (Scripting Languages)

Software Development

Team Player

Technical Support

Up-Selling

Writing Skills

eCommerce

[AW]-iCims

The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and the Independent contractors. * Availability to provide occasional weekend coverage based on client needs, special projects, emergencies, account restarts, etc. is required.

Do you have experience in building maintenance, janitorial work, or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position with excellent pay and benefits? If you answer yes, consider this great opportunity with City Wide Facility Solutions of Austin!We are seeking a Night Manager to join our Austin team for our north client accounts. The Night Manager is responsible for assisting with the management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and the Independent contractors. The right candidate must be able to review the client contract and confirm that work expectations have been met.The work week is Monday - Friday. The shift typically starts at 5:00 pm and ends at 2:00 am. *  Availability to provide occasional weekend coverage based on client needs, special projects, emergencies, account restarts, etc. is required.Pay ranges $23.00- $25.00 depending on experience.What's great about working at City Wide:<ul><li>Work is a fast-paced, growing organization</li><li>see how your job directly impacts the company </li><li>Build positive relationships in our strong company culture</li><li>Help businesses in your local community</li></ul>Essential Functions<ul><li>Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.</li><li>Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.</li><li>Communicate with Facilities Solutions Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email.</li><li>Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.</li><li>Manage inspections, customer complaint policy, and other operational policies and procedures.</li><li>Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.</li><li>Update CRM at each account with proper documentation</li><li>Other duties as necessary.</li></ul>Requirements<ul><li>High school diploma required or equivalent experience in the commercial janitorial services industry.</li><li>6 months of related experience in management, coaching, motivating, developing, and leading a team.</li><li>Energetic, hard-working, dependable, detail-oriented with a willingness to learn attitude.</li><li>Building, facilities, janitorial, or similar industry experience a plus!</li><li>Strong planning, organization skills, and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Must be innovative and strive for continuous process improvement</li><li>CRM experience preferred.</li><li>Be fluent in English/Spanish to communicate with independent contractors </li><li>Reliable transportation, Valid TX DL, and current automobile insurance.</li></ul>Physical DemandsThe physical demands are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift and carry up to 25 pounds.BenefitsCity Wide offers competitive compensation and benefits for this position:<ul><li>Compensation between $47,840- $52,000 per year</li><li>$500 monthly Auto allowance</li><li>Life Insurance (Basic, Voluntary & AD&D)</li><li>Retirement Plan (401k, IRA) </li><li>Health Care Plan (Medical, Dental & Vision)</li><li>15 days PTO years 1-4</li><li>20 days PTO at year 5 </li><li>6 Paid Holidays</li><li>Exceptional work/life balance</li><li>Opportunities for advancements</li></ul>

Night Shift Insurance Jobs in Temple, TX

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Night Shift Insurance Jobs in Temple, TX

Customer Service Representative (Nights) MCI Careers

2nd Shift Supervisor- Commercial Facilities City Wide Facility Solutions

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