Maintain a positive customer service attitude at all times with the public, user agency members, co-workers, and supervisors; Remain calm, show empathy, convey reassurance, and exhibit a demeanor that instills confidence the caller will receive a proper response to their needs; Work shift work encompassing a 24-hour day, seven-day week; inclusive of odd hours, days, evenings, nights, weekends, and holidays. Communications Officers perform specialized technical communications work in the operation of the Madison County 911 Center; they receive incoming emergency and non-emergency calls and dispatch appropriate agencies and/or personnel as required.